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Outline

Community — available as an app within Intellum Social — allows learners to interact with each other and find answers to their most common questions.

In this article, we’ll cover enabling Community from the admin perspective. We'll also cover how you can create and edit topic sections and topics.

Enabling Community


Community is included in your subscription to Intellum Social. If you currently use Social and want to enable Community for your organization, please contact an Intellum representative.

Community Settings


As an admin, you can adjust Community settings such as user access in the Social tab of the Settings page. To learn more, please read this article:

Community Topics


The Intellum platform helps you organize your community conversations using topic sections within which you add specific topics. In turn, each topic you create will contain relevant questions from users. To create and edit topic sections and topics, navigate to the Community Topics page by clicking your profile image > Admin > Community.

Navigating to Community Topics page

Overview

As you create topic sections and topics with various settings, you will see different icons appear on the Community Topics page. Here is an overview of what each icon means.

  1. An enabled topic section: Users can see this topic section in Community. Individual topics can also be enabled.
  2. A featured topic: This topic appears in the Featured Topics row at the top of the Community home page.
  3. A restricted topic section: Only certain groups of users can see this topic section. Individual topics can also be restricted.
  4.  An unenabled topic section: Users cannot see this topic section in Community. Individual topics can also be unenabled.
  5. Move topic section/topic: Move a topic section or topic by clicking the six dots icon and dragging it to a new location. The order of topic sections and topics on this page determines the order they are presented in Community.
  6. Open in Community: Click this icon to navigate to the Community view of a specific topic section or topic.

Create a New Topic Section

If you're creating a topic section for the first time, you can click the + icon to the left of the default Untitled Section and then Add New Topic Section. Or, you can click the + New Topic Section button at the bottom of the page.

Creating a new topic section

After you've created your first topic section, the + New Topic Section button will disappear. Additionally, Untitled Section will be replaced by My Courses. You will have to click the + icon to the left of a topic section and then Add New Topic Section to create additional topic sections. New topic sections will always appear at the bottom of the list.

When creating a new topic section, a menu will appear. Within this menu, add the following:

  • Title: Create a title for your topic section.

  • Description: Create a description for your topic section.

  • Enable in Community: Optional — Click this option to display this topic section in your community.

  • Restrict this section: Optional — Click this option to restrict the topics in this section to be seen by specific groups.

New topic section menu

Once finished, click Create. Make changes to your topic section by clicking the topic section title in the Community Topics page.

Heads Up!

Topic sections will not appear in the Community UI unless there are at least two topic sections, each with at least one topic containing one question. Once these minimum requirements are met, refresh the Community home page to see the topic sections.


Create a New Topic

To add a topic to a topic section, click the + icon to the left of either the topic section or an existing topic in the section. Then, click Add New Topic to create a topic. New topics will always appear at the bottom of the list.

Creating a new topic

When creating a new topic, a menu will appear. Within this menu, add the following:

  • Title: Create a title for your topic.

  • Description: Create a description for your topic.

  • Enable in Community: Optional — Click this option to display this topic in your community.

  • Add to Featured Topics: Optional — Click this option to display this topic in the Featured Topics row.

  • Featured Position: Choose where this topic will be displayed in the Featured Topics row. To note, you can choose a position, 1-5, only if you have clicked “Add to Featured Topics.”

  • Topic Cover Image: Upload a cover image for your featured topic. To note, a cover image will only display if you have clicked “Add to Featured Topics.”

  • Restrict this topic: Optional — Click this option to restrict this topic to be seen by specific groups.

New topic menu

Once finished, click Create. Make changes to your topic by clicking the down arrow to the left of the topic section title and then clicking the topic title.

Heads Up!

Topics will not appear in the Community UI unless they have at least one question in them. Once the minimum one question has been asked, refresh the Community home page to see the topic.


Deleting Topic Sections & Topics

If you want to delete a topic section or topic, go to the Community Topics page and click on the topic section or topic title. An editing menu will appear. Make sure the topic section or topic is unenabled before clicking Delete Topic Section (or Delete Topic). Click Delete Topic Section (or Delete Topic) again on the confirmation prompt.

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