How to Submit a Support Ticket

Intellum Support assists clients with their requests and questions via Salesforce Service Cloud. Approved client administrators can submit Support tickets and access Intellum's self-service options via the Support Portal.

Note: Self-service resources are available to all users at all times, but only approved users can submit Support tickets. Please contact your primary Intellum administrator for assistance, including with submitting a ticket on your behalf.

Salesforce Service Cloud requires a separate login. Approved ticket submitters receive an email from Salesforce with instructions on how to set up a login and password.

If unable to login to Service Cloud, please follow the Forgot Your Password? flow in the Salesforce login screen. If that fails, contact your Intellum account representative for assistance.